Please keep your paperwork in case you need to arrange for returns or exchanges. Also, please keep any emails you receive regarding your order, as they may contain important information.
Diono does not accept returns from any third-party, including its retail partners. Your order must be returned to Diono in order to receive full credit. The consumer is responsible for the cost of return shipping. All returned items must be shipped freight pre-paid. Please use a package delivery service able to track and/or insure your return items.
Contact Diono Customer Service here or Live Chat from the website (15.00 - 22.00 GMT) for help or assistance in processing a return. Please note that our customer care team is based in Seattle, USA. Merchandise will be accepted for return within 30 days of receipt. The merchandise must be in a new and unused condition and in its original packaging. By placing an order on Diono.com, you are accepting this return policy.